Weekly Automated Refuse & Recycling Collection
Refuse and Recycling is on schedule.
There is NO delay due to Lincoln's Birthday or President's Day.
All one, two and three-family homes received an automated trash collection barrel, either a 95-gallon or 65-gallon size. This barrel is the property of the Town of West Hartford and is the only barrel that will be collected on your refuse collection day, along with your recycling barrel.
Who is eligible for West Hartford sponsored collections?
• Residential properties with three units or less
• Condominium complexes – Automated carts or dumpster service only – no compactors
Who is not eligible for West Hartford sponsored collections?
• Apartment complexes with four units or more
• Retail , commercial and industrial properties
• Private schools, religious organizations and other non – profit organizations
• Mixed used properties – typically a two or three family house with a business occupying one of the units.
Automated collection barrels
• Every eligible residential unit has been issued both a refuse & recycling barrel.
• Barrels are the property of the Town of West Hartford and must remain at the property where they were issued.
• Each barrel has a serial number which has been inventoried to the address it was delivered.
• Residents owning other properties in town may not relocate barrels assigned to those properties.
• Lost or stolen barrels are the responsibility of the property owner.
• Only barrels issued by The Town of West Hartford or Paine’s Inc. may be used for collection services.
• Damage from normal wear & tear will be maintained by the Town of West Hartford through our contractor Paine’s inc. 860-844-3000
Refuse and Recycling Collection Schedules and Recycling Calendar
To check your refuse or recycling collection schedule just type in your street name and your collection day for refuse and recycling will appear in the associated boxes. Use the calendar link to determine if your recycling week is on the A or B schedule of your refuse collection day.
When in doubt put it out !
Check your Refuse and Recycling Collection Schedules and Recycling Calendar here
Barrel placement at the curb
• On your collection day barrel(s) should be at the curb by 6 A.M.
• Barrels must not be placed in the street for the following reasons:
1. Collection vehicle are forced farther into roadway causing traffic back-ups.
2. During snow storms plow vehicles are can not widen streets to their fullest and barrels can get knocked over by the cast of snow off the plow.
3. They impede the normal flow of traffic.
• The front of the barrel must be place at the curb. The back of the barrel is where the handle and wheels are located .
. Only items and material in the barrel will be collected.
. Reported missed collections will be completed no later than the end of the next business day.
• On weeks when you put out your recycling please remember to keep at least a two foot gap between your barrels.
. Please do not use plastic bags to contain recyclable materials.
• Barrels can not remain at the curb for extended periods of time. Town ordinance limits the time your barrels and items scheduled for bulk, mattress, box spring, metal and appliance collections can be left at the curb. You may place your barrel and items scheduled for collection out no more than 24 hours before and remove it 24 hours after 6 A.M. of your scheduled collection day.
Following these guidelines will help to eliminate delays, and will promote timely collection for all residents. Your cooperation is greatly appreciated.
Common reasons why trash was NOT collected:
• Items are too large (doesn't meet dimensional requirements).
• Unacceptable material items such as dirt, concrete, slate, stone brick, stumps, sand, cement, asphalt, ceramics can not be placed in your barrel.
• Recyclable items such as cardboard are not tied or improperly tied.
• Refuse not out before 6:00 AM. on collection day.
• Vehicles blocking access.
• Refuse in any container other than the automated collection barrel (ex: improper barrels and corrugated cardboard boxes.)
• Trash items were presented outside the automated barrel
Recycling Guide
Recycling Guide West Hartford residents participate in single stream recycling collection. All recycling items collected can be placed into your blue recycling barrel without having to separate them or bag them by like items. Recyclables will be collected every two weeks on the same day as your refuse collection day. The items listed below are governed by the Connecticut Resource Recovery Authority.
Click here for a LISTING OF RECYCLABLES:
Acceptable and Unacceptable Items
Acceptable Items
The following items are considered regular household refuse. REGULAR REFUSE ITEMS DO NOT REQUIRE A PHONE CALL. All items must fit loosely in the automated collection barrel. If not, you will need to purchase a permit and arrange for a special bulky waste or metal collection. It is the resident's responsibility to ensure that the following items meet the specific requirements listed below:
- Latex Paint Cans: Only empty and dry cans will be accepted. Cans with liquid remaining should be left open until the contents are solid. Sawdust and cat litter can be added to speed up drying.
- Sawdust and Ashes must be cold and placed in a plastic bag and tied securely.
- Shipping Peanuts must be placed in a plastic bag and tied securely.
- Formica and Non-recyclable Plastic & Glass must be broken into small pieces.
- Branches and Brush must be bundled and tied in 4 foot lengths. See Recycling Center.
- Wood: Large items that cannot fit into your automated barrel are bulky collection items. Check the Bulky & Metal Collection for details.
- Household Batteries manufactured after 1997 contain no hazardous waste and can be disposed of in the trash.
- Prescription and Over the Counter Medicines: Do not flush medicine down the sink or toilet. This pollutes water and negatively affects fish, wildlife, drinking water supplies, septic systems, and sewage treatment plants. Properly dispose of medication by adding water to pill bottles or a non-toxic powder to liquid medications to prevent someone from eating it. Labels can be removed, colored over with a marker or covered with duct tape. Place the medicine bottle in a bag or container to conceal and throw it in the trash.
Unacceptable Items
- Explosives
- Biological waste
- Hazardous chemical substances (see Household Hazardous Waste)
- Radioactive materials
- Human or animal waste
- Animal remains. Contact your veterinarian or a private wildlife control service.
- Automotive parts
- Liquid waste
- Radioactive medical waste, including human and pet waste. Check with your doctor or veterinarian.
- Recyclable materials
- Leaves
- Grass Clippings are a state-mandated recyclable item, and are not collected with refuse. Residents are encouraged to use a mulching mower or compost their clippings. Thatch and weeds are considered grass.
Residents can dispose of their grass clippings at the Recycling Center at a cost of $59/ton, with a $10 minimum charge. Most residents end up paying the $10 minimum. This fee covers the cost to ship the grass to a site registered by the DEP to compost grass. West Hartford does not have a site that meets the DEP registration requirements.
Permits and Collections
Please note the following changes in collection service and fees effective July 1 , 2011
- Bulk permit fees have increased to $ 29.00.
- Metal permit fees have increased to $ 29.00.
- Appliances remain at $ 30.00
- Mattress and box springs remain at $ 45.00 per piece.
Mattresses and box springs will be collected on bulk collection scheduled days
Bulk collections will no longer be collected on your regular refuse collection day. A collection date will be assigned at the time you call Paine’s Inc., 860-844-3000, to schedule a collection.
Metal collections and appliances will continue to be collected on your regular refuse collection day.
What is Bulk Waste?
Bulky waste collection refers to the removal of large items, such as couches, furniture and other large non-metal items that cannot be collected as part of the automated trash collection system.
Mattresses and box springs are collected with bulk waste but are permitted at $ 45.00 per piece due to a special processing fee charged to the town.
See lists of acceptable and non- acceptable items below.
What is Metal Waste?
- Lawn Mowers & similar power equipment: All oil and fuel must be removed.
- Tire Rims: Tire must be removed from the rim.
- Oil and Gasoline Tanks: Tanks must be empty and cut in half to prevent explosions.
- 55-Gallon Drums: Must be empty, rinsed and lids removed.
- Metal Awnings: Metal only, no canvas material.
- Metal Garage Doors: Must be cut down to 2 feet by 4 feet, bundled and tied
Other Metal Items: Aluminum siding and gutters, auto batteries, jungle gyms, swing sets, slides, metal sheds, door and furniture, TV antennas, clothesline pole, pipes, etc. Some of these items require disassembly.
Maximum length accepted is 6 feet maximum width is 4 feet. Weight of metal items must be manageable for two men. Excessively heavy item may be refused for safety reasons.
What is Accepted Appliances and White Goods ?
The following items will now incur a collection fee of $30 per unit. If an item is not on the list, it can be included as part of regular metal permit.
- Air Conditioner
- Cook Top
- Dehumidifier
- Dishwasher
- Dryer
- Freezer
- Hot Water Heater
- Microwaves
- Oven
- Refrigerator
- Stove
- Trash Compactor
- Washer
Who qualifies for bulk , mattress , box spring and appliance collections?
- Only residential properties and condominiums currently receiving Town of West Hartford trash collection service are eligible for these collection services.
Who does not qualify?
- Apartment complexes with four dwelling or more are not eligible for bulk and metal collections; residents of these properties should contact their property management office or landlord for information on collecting these items
- Mixed residential and commercial use properties.
- Commercial properties with private collection should contact their collection providers.
How do I Purchase a Collection Permit?
- Permits are available with one phone call by contacting Paine's, Inc. at (860) 844-3000.
- Permits can also be obtained by credit card on line 24-hours a day on the West Hartford website .
- In person at the Town Hall Customer Service Desk or Public Works Facility during business hours, Monday through Friday. Cash and check are accepted in person.
Purchasing Permits and scheduling your collection must be made no later than 2 pm each Tuesday to qualify for that week’s collection. Permit volume may require your scheduled collection date be issued for the following week.
How do I Schedule my Bulk, Mattress or Box Spring Collection?
- After purchasing permits online or in person, you must call Paine's, (860) 844-3000 to schedule your collection.
- A collection date will be assigned by Paine’s according to the volume of permits scheduled ahead of your request. High volume may require a collection day assignment the following week.
Purchasing and scheduling your permit must be done before 2 P.M. each Tuesday to qualify for collection that week. Permit collection volume may require your collection to be scheduled the following week.
How do I schedule my Metal or Appliance Collection?
- Metal and Appliance collections are made on your regular refuse collection day.
- After purchasing permits online, by phone or in person, you must call Paine's, (860) 844-3000 to schedule your collection.
Calls to Paine’s must be made no later than 2 P.M. the day before your regular scheduled refuse collection day. Requests for Monday collections must be done before 2 P.M. of the Friday before.
How much material can I put out for collection?
- A single permit allows a resident to put out up to 3 cubic yards of bulk waste or metal which is approximately equal to reasonably loaded pick-up truck.
- Material in excess of 3 cubic yards requires the purchase of an additional permit.
- Mattresses , box spring and appliances items require the purchase of a separate permit for each individual item.
Please note that material to be presented for collection can not be placed at the curb more than 24 hours in advance of your scheduled collection date. Material at the curb 24 hours before or after your scheduled collection date is in violation of Town of West Hartford Ordinances.
How many permits can I purchase for one collection day?
- (1) bulky permit; (1) metal permit; and up to (3) appliance permits
- (2) bulky permits; and up to (3) appliance permits
- (2) metal permits and up to (3) appliance permits
- There is a maximum of (3) appliances that can be collected at any one address on any given week.
For more information, please contact: Paine's at (860)-844-3000
This schedule applies to both homeowner/residential customers.
Holiday Schedule for 2012
During a holiday week, if your pickup day falls on or after the holiday, your trash/recycling will be picked up one day after your regular day for that week only.
Only the holidays listed below will affect your pickup day.
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New Year's Day
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Observed Monday January 2, 2012 All pickups are one day late.
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Memorial Day
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Monday, May 28, 2012 All pickups are one day late.
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Independence Day
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Wednesday, July 4, 2012 Monday and Tuesday are regular schedule. Wednesday, Thursday & Friday are one day late.
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Labor Day
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Monday, September 3, 2012 All pickups are one day late.
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Thanksgiving
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Thursday, November 22 2012 Monday through Wednesday are regular schedule. Thursday & Friday are one day late.
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Christmas Day
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Tuesday, December 25, 20112 Monday is regular schedule. Tuesday, Wednesday, Thursday & Friday are one day late
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New Years Day
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Tuesday, January 1, 2013 Monday is regular schedule. Tuesday, Wednesday, Thursday & Friday are one day late.
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Reminder: Routes start at 6:00 AM. When in doubt, put it out!
Tips on controlling Refuse Barrel damage caused by squirrels and other pests
Since the inception of automated refuse collection system, squirrels have damaged the lids of about 100 barrels town wide. Residents with damaged lids can contact the towns refuse contractor, Paine’s Inc. at 844-3000, to report the damage and have the top replaced.
Here is a list of some precautions, deterrents and remedies residents can use to minimize damage to barrels:
•Repeated issues are usually the same pest
•Place the barrel inside your garage or a shed if possible
•Double bag refuse to limit the odor attraction to the pest
•Place a rag with or spray on the top with ammonia or inside the barrel to create an offensive odor. Use caution around children or pets.
•Purchase an over the counter repellant for the specific pest
•Trap and relocate offending pest
•Seek the services of a professional wild life relocater or exterminator
•Here are a few sites that supply does it yourself material and advice dealing with pests:
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